Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging where applicable. You may also be asked to provide your receipt or proof of purchase.

To start a return, please contact us at gncmarketingagency@gmail.com.

Please do not send your order back to the address on the package or directly to our suppliers without contacting us first. Because we use third-party fulfillment partners, the appropriate return address and instructions may vary depending on the product and your location.

Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions.

Items returned without first requesting a return may not be accepted.

You can always contact us for any return questions at gncmarketingagency@gmail.com.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

For damaged or defective products, please include photographs or other reasonable evidence of the issue when contacting us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned where permitted by applicable law, including:

• Perishable goods
• Custom or personalized products
• Personal care or hygiene products
• Hazardous materials
• Flammable liquids or gases
• Other products that are legally excluded from return rights

We also do not accept returns for gift cards.

Sale items: Sale items may be returned where required by applicable consumer protection law. Nothing in this policy limits your mandatory statutory rights.

If you are unsure whether your specific item is eligible for return, please contact us at gncmarketingagency@gmail.com before sending anything back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the fastest option is generally to request a return for the original item, where eligible, and place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a consumer in the European Union, you generally have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

This statutory right applies regardless of our 30-day commercial return policy.

Where the right of withdrawal applies, the goods should be returned in accordance with applicable law. You may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover those costs.

Nothing in this policy affects any mandatory consumer rights you may have under applicable EU or national law.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Although we will process the refund as quickly as reasonably possible, the time it takes for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at gncmarketingagency@gmail.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at gncmarketingagency@gmail.com.

Because orders may be sent to our third-party fulfillment partners shortly after purchase, we cannot guarantee that a cancellation will be possible once an order has entered processing or has been shipped.

If the order has already been processed or shipped, the applicable return procedure will apply.

Third-Party Fulfillment

We use third-party suppliers and fulfillment partners to process and ship orders. Products may therefore be shipped directly from a fulfillment facility located outside Cyprus and may arrive in packaging that identifies a fulfillment or shipping partner.

Return instructions may vary depending on the product, supplier, and destination. Customers should always contact us before sending a return.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: gncmarketingagency@gmail.com